Terms and Conditions: Diving - Sunreef

Sunreef Terms and Conditions: Diving

Sunreef Terms and Conditions: DIving

Please read the following terms and conditions prior to booking your dive.

Cancellations and Refunds Policy
Sunreef confirmations and cancellations

Sunreef reserves the right at any time to cancel any dive. If, in the opinion of the Skipper, the voyage cannot be continued for any reason, then the Skipper may terminate the dive at any time.

Trips are subject to minimum numbers and may be cancelled or have schedule changes (with or without notice) for a variety of reasons, including, but not limited to bad weather condition and technical disruptions. We will not be responsible for paying costs or expenses you may incur as a result of change of time or cancellation.

If we, the Sunreef staff cancel the dive, either we can place your booking on hold for another time, you can reschedule the trip at the time of cancellation, or a full refund will be provided.

Times are subject to change. Confirmation of the trip will depend on the sea conditions and weather. We will monitor this closely and if the weather or sea conditions are unsuitable, we will let our customers know as soon as we can. If we have to cancel or rebook you for another date we will let you know the status of the trip as soon as possible.

We send out an email and text message the day before the dive commencement around 3:30 pm to inform you of the status of the trip and its departure time.

Sunreef is not a common carrier and reserves the right to refuse to carry any passenger, baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1079) and all regulations, orders or instructions given by the skipper.

Customer cancellations and rebookings

A cancellation made less than 72 hours prior to departure incurs a 100% cancellation fee. NO REFUNDS. Your dive booking is transferable to another certified diver, however and the new diver can simply change the name on the booking at check in.

Full payment of gear hire is due at check in. Upon payment, this fee is non- refundable.

If any of the medical questions on your Diver Statement or at check in are answered ‘YES’, a doctor’s clearance may be required before you can dive with us. If a doctor’s clearance is required and cannot be produced on the day of your dive, the above cancellation policies apply.

Sunreef is not a common carrier and reserves the right to refuse to carry any passenger, baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1079) and all regulations, orders or instructions given by the skipper.

If you are booking on for a Special Event Dive, your cancellation period changes to 7 days prior to departure. Please see following list to see if this applies to your booking:

  • Clean Up Australia Day
  • Earth Hour Submerged
  • PADI Women’s Dive Day
  • Halloween Night Dive
  • Men’s Dive Day

…and any more trips we offer listed under “Diving” > “Special Events” on our website, excluding the Nudibranch Double Dive, which is a 72 hour cancellation policy.


Failure to turn up for your dive at the time stipulated by Sunreef Employees incurs a 100% cancellation fee. NO REFUNDS.

Seasickness and equalization

The above includes (but is not limited to) seasickness and equalization issues. If you find yourself dealing with seasickness or being unable to equalize, our crew will look after you and ensure you are comfortable and safe. However, as this is not something in our control, we will not issue any rebookings or refunds for inability to equalize or being seasick and not completing dives. We suggest you consider seasickness tablets to minimize the risk of seasickness affecting your trip. 

Gift Vouchers 

Sunreef gift vouchers may also be called gift cards or gift certificates. All Sunreef gift vouchers are non-refundable. Sunreef gift vouchers do not expire. Gift vouchers cannot be redeemed for cash. All vouchers are kept under the customers name so if the gift card/voucher is lost it is still available. The voucher can be transferred to another person or used for any goods and/or services at Sunreef.

All charter and course cancellation policies apply as usual. Although they may say are for a specific item or service provided by Sunreef, all Sunreef gift vouchers are just worth that dollar value and can be used for any other goods/service provided by Sunreef. As such, if a product price has changed and if the owner wants to use it for the assigned product, they will have to pay the difference.

Ex-HMAS BRisbane Specifics 

Guides are provided. Group sizes are approximately 6 per guide.

You must supply your certification card.

It is highly recommended that all divers wear gloves to avoid any cuts and abrasions. Gloves are available for purchase in the shop and for hire.

For those wishing to penetrate the ship the current regulations are as follows:

  • All first-time divers on the Ex-HMAS Brisbane, regardless of qualification or skill level, must have a familiarisation dive with a Sunreef guide for their first dive.
  • No penetration on your first dive.
  • Guides are available, at no cost, for those not qualified or experienced in wreck penetration.Open Water Divers may penetrate with a Sunreef Dive guide.
  • Advanced Open Water Divers have unlimited penetration with a Sunreef guide to all depths of the wreck.
  • Wreck/Cave Specialty Divers or divers with appropriate experience and equipment may independently penetrate.
  • Divers in light locked areas must carry all appropriate specialist equipment.
  • If you wish to penetrate the wreck you will be required to carry a torch.
  • There will be no wreck penetration on our Night Dives. Please see Night Dive Specifics below.

Reef Dive Specifics 

Guides are provided. Group sizes are approximately 6 per guide.

It is highly recommended that all divers wear gloves to avoid any cuts and abrasions. Gloves are available for purchase in the shop and for hire.

Our Skipper and Sunreef Crew reserve the right to change the location of the dive site based off the sea conditions without any notice.

You must supply your certification card.

Night Dive Specifics 

Guides are provided. Group sizes are approximately 6 per guide.

You must supply your certification card.

It is highly recommended that all divers wear gloves to avoid any cuts and abrasions. Gloves are available for purchase in the shop and for hire.

You must carry two white light torches. If you are booked on for a Fluoro Dive, your UV light does not count toward this requirement.

You will not penetrate the Ex-HMAS Brisbane on a night dive.

Required forms and Prerequisites

Enrollment Forms

Each diver must complete the appropriate Diver Statement before starting this diving with us. This will be sent out to you with your booking confirmation. Please check the dive site’s page for the specific Diver Statement required.

Dive Medicals / Doctors Clearance

You may be required to also complete a valid 4005.1 AS Dive Medical or doctors clearance prior to your dive if you answer “YES” to any of the following questions:

  • You are taking medication
  • You are suffering from an injury/illness that affects your ability to dive

These will be required if you have been prescribed a medication or have been diagnosed since your last dive medical.

If you have not dived in the last 2 years or more

You will be required to complete either a Scuba Review/Refresher Course or a Reactivate Course before you can participate in any diving activities. We will be able to arrange these courses for you on most days at set times. Please contact us on +61 7 5444 5656 for more information.

If you have your own equipment

Please remember that you must have a snorkel, computer, SMB, and a whistle (to dive the Ex-HMAS Brisbane during you will also need a torch) along with the rest of your scuba equipment (BCD, tanks, weights regulators, mask, snorkel, fins, wet suit, gloves and anything else specific to your dive, please see dive page for details). If you are diving any of our sites at night you will need two white light torches, please see our night diving page for more information.

Though we make a great effort to care for all dive gear, Sunreef does not take any responsibility for any damages or loss incurred when washing your gear or unloading your gear from our vessel.

If you don’t have all your equipment

All of the above required items are available for purchase or hire from our shop along with the rest of the necessary scuba equipment (BCD, tanks, weights regulators, mask, snorkel, fins, wet suit, gloves).

Hire Terms and Conditions

If any equipment is returned in a damaged state or lost, the same shall be replaced or repaired at Sunreef’s sole discretion. Whenever repairs or replacement is required the amount charged shall be the replacement cost of the Unit at Retail Cost or repair cost.

It is understood that the Hirer is a competent diver and that no claim whatsoever can be forthcoming from the use of the above equipment.

All equipment is to be inspected by the Hirer prior to leaving for correct function and serviceability.

Tanks being hired are to be checked to ensure they have a fill pressure of at least 200 Bar.

Please note that no refund will be issued for any dives not completed, including unused air.


The Wharf complex has 4 hour parking available, however you will need to find suitable parking for the tour you are on as some of our trips will be over 4 hours. There are some unlimited parking spaces available outside of The Wharf Mooloolaba / SEA Life car park, however please keep in mind especially if you are on an 11:30 am or later trip that parking can get very busy. Please give yourself at least 15-20 minutes for parking. You can find a parking map of The Wharf Mooloolaba here.

All divers must read the following points carefully
All points below must be agreed to on before diving with Sunreef

1.You understand and state that you are physically and mentally capable and trained to participate successfully in open sea condition diving. You further acknowledge that Sunreef Diving will give no refunds for seasickness, inability to equalize or for any other reason that prevents an individual from participating fully.

2. You have no medical condition that would affect your ability to safely dive. You are not taking any medication that has not been approved by your physician for diving. You will not be under the effect of alcohol or drugs when diving with us.

3. You will not fly within 24 hours from surfacing after your last dive.

4. You warrant that as a certified diver, your skill levels are at least equal to a newly certified Open Water diver. You understand that dive guides supplied by Sunreef are solely to enhance my diving experience and not because such guidance is required to compensate for my lack of diving skill.

5. Sunreef may cancel or change trip destinations at any time due to weather or any other unforeseen circumstances.

6. You will follow the direction of Sunreef staff at all times to ensure a safe and fluid operation. You will listen to all briefings and seek advice if you don’t understand any part of the brief.

7. You take the responsibility for checking the safe and correct operation of your dive equipment prior to diving, whether the equipment be provided by myself or Sunreef Hire Gear. You will carry and know how to use the following: snorkel, safety sausage (SMB), whistle and dive computer.

8. You take responsibility for the planning of your dive and diving your plan within a safe NO DECOMPRESSION DIVE.

9. By acknowledging this, you agree to release Sunreef, its employees/contractors or associated agents from being sued for personal injury, wrongful death or damage to personal equipment. You are fully aware of the contents of this form and have clearly read and understood all the above points. Your Diver Statement is valid for 12 months from date of submission.

10. By providing your email address, you give permission for Sunreef to contact you in regards to diving activities and promotions.

11. By filling out your Diver Statement you agree to allow Sunreef Mooloolaba to use any pictures of have yourself or any pictures that were taken on your trip on any social media site. Please see our Privacy Policy (if on mobile or tablet, at the bottom; if on computer, on the sidebar)

12. If you are undertaking a dive on the Ex-HMAS Brisbane, you understand that your first dive will be an orientation dive with guide. No penetration will be allowed. Penetration dives are not to be undertaken if the sea conditions, visibility or diver ability are not seen adequate by Sunreef employees.

Sunreef Terms and Conditions Continued…

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern sunreef.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these Terms and Conditions, “Us”, “Our” and “We” refers to Sunreef and our website sunreef.com.au, while, “You” and “Your” refers to you, the client, visitor, website user or person using our website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavor to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Sunreef’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that Sunreef is not legally responsible for any loss or damage you might suffer related to your use of our website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Sunreef’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of whaleone.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.


Sunreef may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between whaleone.com.au and the owners of those websites. whaleone.com.au takes no responsibility for any of the content found on the linked websites.

Sunreef’s website may contain information or advertisements provided by third parties for which Sunreef accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, Sunreef.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Sunreef.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Sunreef.com.au to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At Sunreef, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. sunreef.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. sunreef.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data whaleone.com.au collects are secured against unauthorised use or access. Credit card information is not stored by us on our servers.


Sunreef does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


Sunreef may be required, in certain circumstances, to disclose information in good faith and where Sunreef is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Sunreef. Sunreef expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party.

If you breach this term, then Sunreef will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. whaleone.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Sunreef expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and Sunreef concerning your use and access to Sunreef’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and whaleone.com.au that results in litigation, then you must submit to the jurisdiction of the courts of Queensland.

    Privacy Policy

    References to this Private Policy Statement to “we”, “us” and “Sunreef” are to “Hart Corporation” (Trading as Sunreef). At Sunreef we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

    This statement discloses the privacy practises for the entire Sunreef Scuba Diving website (www.sunreef.com.au). Questions regarding this statement should be directed, via e-mail, to info@sunreef.com.au.

    1. What we do

    1.1 We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful web experience possible. By knowing your preferences, we will be able to deliver information that meets your needs and gives you special access privileges. Through online forms, we collect:

    • Name and Surname
    • Age for competitions, prize draws and newsletter sign-ups
    • Postal address
    • Telephone and Facsimile numbers
    • Email address
    • IP address (for systems administration and troubleshooting)
    • Demographic information (for user profiling in aggregate form)

    1.2 When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

    1.3 We use this information for the following purposes:

    • To perform statistical analyses measuring relative interest in the various areas of our site
    • To send email or conventional mail to you about our products and service
    • To recognise user access privileges

    1.4 If customers share their product knowledge and recommendations with other users via the product review functionality, this data will be the sole property of Sunreef and could be used in any manner deemed appropriate by Sunreef. This disclaimer relates to product information only.

    2. Unsubscribe

    Upon request, we will remove any subscriber (and his or her personal information) from our mailing lists. Any such request should be sent via email to info@sunreef.com.au. We also have an “Unsubscribe” link at the bottom of all our Newsletter emails.

    4. Cookies

    4.1 Cookies are pieces of information that a website can transfer to an individual’s computer. We only use session-based cookies to gather anonymous website usage data to help us improve the structure and functionality of sunreef.com.au. You can change your web browser settings to reject cookies or to prompt you each time a website wishes to add a cookie to your browser. Some functionality on the website may be affected by this.

    4.2 Cookies are used to collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

    4.3 We will not attempt to identify users or their browsing activities. However, there are some circumstances when we may need to disclose information that may be used to identify users to law enforcement authorities:

    • Where a law enforcement agency executes a warrant to inspect our records
    • In the event of unlawful activity, e.g., if malicious attacks or threats of violence are made on the sunreef.com.au website or its related services.

    5. Accessing your personal information

    You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Sunreef reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

    6. Security capabilities

    6.1 When purchasing from Sunreef your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the industry standard.

    6.2 Sunreef uses physical and electronic security measures to ensure personal information is not misused, lost, changed or stolen. These include restrictions on physical access, secure databases or electronic firewalls.

    7. Disclaimer

    7.1 Sunreef is not responsible for the content or the privacy policies of external websites to which we may link.

    7.2 Whilst all details in this website have been carefully prepared and are believed to be correct, no warranty can be given either expressly or implied by the vendors or their agents. Photographs are for presentation purposes and are indicative only. They should not be relied upon as an accurate representation of the final product. Specifications and prices may change at any time.